Fathom
About
Fathom is an advanced AI-powered meeting assistant that records, transcribes, highlights, and summarizes meetings, enabling teams to focus on conversations rather than note-taking.
Fathom revolutionizes virtual meetings with its state-of-the-art AI technology that automatically captures, transcribes, and analyzes conversations. Boasting an impressive Net Promoter Score of 81 and trusted by over 26,000 companies, Fathom stands out for its ability to deliver instant, accurate meeting summaries in less than 30 seconds. The platform excels in providing multi-language support across 28 languages, seamless integration with popular tools, and enterprise-grade security including SOC2 Type 2 compliance. What truly sets Fathom apart is its commitment to privacy and data security, never training its AI on customer data, while offering a remarkably generous free tier that includes unlimited recording, transcription, and summarization capabilities.
Rating
We use a weighted 10-point scoring system to evaluate software based on features, user experience, and market presence.
Scoring is carefully evaluated based on global reviews, social signals and expert assessments.
Pros & Cons
Pros
- Generous free tier with unlimited recording and transcription
- Exceptional AI accuracy and lightning-fast summary generation
- Strong privacy commitment with no AI training on user data
- Support for 28 languages and seamless platform integration
- High-quality transcription even with accents and quiet speakers
Cons
- Some advanced AI features require premium subscription
- Team features require separate Team Edition subscription
- Limited to specific video conferencing platforms
- Mobile app functionality could be expanded
Use Case Scenarios
Sales and Customer Success
Sales teams use Fathom to maintain detailed records of client interactions without manual note-taking, enabling them to focus entirely on building relationships. The platform's ability to instantly generate summaries and action items helps streamline follow-ups and ensures no important details are missed. Customer success teams particularly benefit from the searchable repository of past conversations and the ability to share specific moments with internal teams.
Team Training and Onboarding
Organizations leverage Fathom for creating training materials and onboarding new team members. The ability to create playlists of exemplary calls and highlight specific moments helps standardize training and share best practices. New employees can quickly get up to speed by accessing past meetings and understanding established processes and client relationships.
Research and User Interviews
Product managers and researchers utilize Fathom for conducting and analyzing user interviews. The platform's accurate transcription and ability to mark important moments during conversations make it invaluable for gathering insights. The feature to share specific clips and summaries helps teams collaborate effectively on research findings.
Executive and Client Communications
Executives use Fathom to maintain accurate records of important meetings and decisions. The platform's ability to generate instant summaries and action items helps streamline communication and ensure accountability. For client-facing roles, the ability to share meeting recordings and highlights enhances transparency and helps maintain clear communication channels.
Remote Team Collaboration
Distributed teams rely on Fathom to maintain detailed records of all meetings and ensure everyone stays aligned. The platform's ability to automatically sync with various tools and provide instant access to past conversations helps bridge the gap in remote communication. Teams report saving significant time and improving productivity by eliminating the need for manual note-taking and post-meeting summaries.
Pricing Table
| Plan | Price | Features |
|---|---|---|
| Free Forever | $0/month |
|
| Premium | Custom |
|
| Team Edition Standard | $29/user/month |
|
| Team Edition Pro | $39/user/month |
|